Detalhes da oferta

Euronext (Permanent) - Service & Network Operat. Shift Leader

Porto   •  Indefinido   •  Atualizado 05/09/16

Bullet points

  • Euronext's New Technological Center
  • Experience on Application Support

Sobre o nosso cliente

Euronext is the primary exchange in the Euro zone with more than 1 300 listed issuers worth close to €3.0 trillion in market capitalization as of end March 2016, Euronext operates regulated and transparent equity and derivatives markets.

Descrição da oferta

  • Management of an Operations team which is part of a shift rotation in a production environment, while being accountable for production monitoring, incident management, and shift leadership.
  • Active participation in serious incident, problem and change management, assuming the role of Duty Manager and/or Technical Incident Lead during serious incidents.
  • Prioritization and progression of resolution for faults or queries on the full range of applications, including end-to-end ownership of incidents.
  • Managing IT Services driven SLA's as well as internal KPI's designed to drive productivity and efficiency
  • Undertaking of project work to help implement best support practice and continued success of Follow-The-Sun support model.
  • Maintaining technical overview of your environment. This includes, (but is not limited to), routine conference calls, incident /problem / change tracking, and ensuring junior Analysts effectively manage delegated tasks.
  • Performance Management; To include but not limited to; SMART objective setting, measurement, monitoring, and appraisal of staff. Regular feedback via 121s, talent management, performance standards and performance improvement plans.
  • Acting as deputy for the Service Operations Manager.

Perfil ideal


  • 3+ years of Service Operations / Application Support experience.
  • Excellent communication skills, both oral and written.
  • Excellent interpersonal skills.
  • Broad technical skill set: O/S - Windows, Linux and/or Solaris; Database - MS SQL/Oracle; enterprise scheduler experience; enterprise monitoring experience.
  • Degree or equivalent in a computer related subject.


  • Knowledge of financial markets.
  • Knowledge of Equities and Derivatives financial instruments (e.g. Futures and Options/Warrants)
  • ITIL Foundation Certification v3.
  • Scripting language (any flavour of Shell/Perl).

Candidate Criteria:

  • Track record of exceptional performance, high productivity and meeting tight deadlines
  • Highly ambitious with a desire to become top industry professional
  • Ability to multi-task and prioritize
  • Strong awareness and interest in technology
  • Superb problem solving skills
  • Experience in working effectively within a team and on your own
  • Excellent communication skills
  • Excellent interpersonal skills


A great opportunity to join a multinational company. A permanent contract with Euronext.


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