Detalhes da oferta

Euronext (Permanent) - Problem Manager

Porto   •  Indefinido   •  Atualizado 02/08/16

Bullet points

  • Euronext's New Technological Center
  • General IT experience is required and ITIL experience is preferred.

Sobre o nosso cliente

Euronext is the primary exchange in the Euro zone with more than 1 300 listed issuers worth close to €3.0 trillion in market capitalization as of end March 2016, Euronext operates regulated and transparent equity and derivatives markets. The company also leverages its expertise in running markets by providing technology and managed services to third parties.

Descrição da oferta

The role will be based in Belfast reporting into the Head of Operational Process Management. The individual will join an existing EU Problem Management team, a liaise with colleagues in Paris.

This is a customer facing role involving coordination, tracking and management of activities required to find root cause, implement permanent solutions or workarounds and produce management reporting both internally and directly to the customers.

Within the scope of this role will include:

  • Arranging and chairing incident post mortem review meetings
  • Recording and tracking of actions in the service management tool
  • Management of software defect tracking and prioritisation
  • Automation of the reporting where possible.
  • Ensure workarounds are reviewed regularly for effectiveness
  • Production of regular andadhoc reports.
    • Organising regular meetings with the customers to agree problem prioritisation and updates on progress.
    • Maintain validity of the foundational data within the Service Management tool to ensure new or modified services can be correctly categorised.
    • Produce Incident and Problem reports following major service impacting incidents
    • Work with the Process owners for Problem, Change and Incident management to identify improvements to the processes and develop metrics to support them.
    • Ensure problem tasks are progressed promptly chasing and escalating where appropriate.
    • Identify trends in service performance.
    • Maintain effective working relationships with IT Ops, Market Ops, and Development teams
  • Ensure problems are correctly categorised and prioritised.
  • Proactively reviewing incidents to identify trends.

Perfil ideal

  • Mandatory
    • Good general understanding of IT technology
    • Articulate in written and verbal communication and capable of translating technical detail into business understandable language
    • Good working knowledge of Excel and reporting tools
    • Logical and analytical mind
    • Good interpersonal skills confident to hold customer meetings
    • Clear understanding of the way the IT support organisation or IT vendor operates
    • Excellent communication skills and the ability to communicate at all levels
  • Preferred
    • Working knowledge of Kepner Tregoe problem solving techniques or similar
    • Customer facing experience
    • ITIL foundation preferred
    • Knowledge of Euronext products and technology
    • Knowledge of Financial Markets.


A great opportunity to integrate a new project in a multinational company. A permanent contract with Euronext.


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